Construction disputes can be stressful, time-consuming, and costly—especially when communication breaks down or works are incomplete. If you are dealing with a building dispute in Western Australia, you may be considering lodging a complaint.
Disputes are typically lodged through the Building Dispute Resolution process with the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) (formerly known as Department of Mines, Industry Regulation and Safety). If the matter is not resolved, it may proceed to the State Administrative Tribunal (SAT), where the process becomes formal, time-consuming, and legally binding.
A faster and more effective solution is to resolve your building dispute early through construction mediation.
Building Dispute Resolution (Before Lodging a Complaint)
If you have a dispute with a builder, contractor, or owner, you may be considering lodging a complaint or taking legal action. In Western Australia, disputes are typically handled through the Department of Mines, Industry Regulation and Safety (DMIRS) via a Building Dispute Resolution complaint, and if not resolved, the next step is the State Administrative Tribunal (SAT). This process can be time-consuming and is considered a long-term solution, often involving formal procedures and legal complexity.
Other Australian states follow a similar process with minor differences, generally involving a government authority and then a tribunal or court if the dispute is not resolved. A more effective approach is to resolve the issue early through construction mediation. Mediation provides a faster, more flexible, and cost-effective way to reach an agreement before the matter escalates. Using our construction mediation services can help you resolve disputes quickly and avoid the need for formal proceedings.
We assist with building dispute resolution for:
Homeowners dealing with builders or contractors
Builders and contractors managing client disputes
Lawyers representing clients in construction matters
Our services are suitable for private disputes and legally represented matters.
Construction mediation is an effective way to resolve disputes before they escalate to DEMIRS or SAT.
Faster resolution – often within days or weeks
Lower cost than formal complaint or legal proceedings
Confidential and private process
Flexible and practical outcomes
Maintain working relationships
Avoid tribunal or court involvement
Most building disputes (often around 70–85%) are successfully resolved through mediation, allowing parties to avoid lengthy formal processes.
Accredited Mediator under AMDRAS
Qualified Building Surveyor with strong NCC expertise
Experience in CDC and CBC certification
Experience in Building Energy Assessments
Practical understanding of construction and compliance issues
Independent, neutral, and solution-focused approach
Online mediation available across Australia
NCC compliance issues
Development Applications Approvals
Certificate of Design Compliance (CDC) disputes
Certificate of Building Compliance (CBC) matters
Unauthorized building works
Payment disputes
Variations and scope disagreements
Delays and incomplete works
Structural concerns
Waterproofing defects
Poor workmanship
Disputes over quality of work
Initial consultation to understand your building dispute
Agreement to mediate between parties
Review of documents (contracts, drawings, photos)
Online mediation session (Australia-wide)
Written agreement (if resolution is reached)
While this page focuses on building disputes in Western Australia, other Australian states follow a similar process with minor differences, typically involving a government authority and then a tribunal or court if unresolved.
Our construction mediation services are provided online Australia-wide, making it easy to resolve disputes quickly regardless of location.
Once a dispute progresses to SAT, the outcome is determined by the tribunal and becomes legally binding.
Mediation allows you to keep control of the outcome and reach a practical agreement without the need for formal proceedings.
Before lodging a complaint with the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) or proceeding to the State Administrative Tribunal (SAT), contact us to discuss your building dispute.
contact@buildingcertificate.au
Resolve your building dispute early – before it escalates